Frenquently Asked Questions

Our friendly and knowledgeable staff are happy to assist with any questions you may have regarding any of the vehicles on our fleet. We have put together some of our most frequently asked questions to assist with your rental, however if you have any additional questions please do not hesitate to Contact Us.


My Camper

We are a family keen to explore the Australian outback, however we would like to enjoy a more 'luxury' style of camping, what do you suggest?

Check out our awesome Cape York Kamper - designed to be towed through the Australian outback! The Cape York Kamper is best described as a blend of caravan and tent, and is designed to be your comfortable home at the heart of your Australian off-road camping adventure.

Can I hire the vehicle for one-way travel?

Unfortunately this option is not available as there are no depots in outback Cape York. The vehicle will need to be returned to Cairns.

Where do we collect our 4WD vehicle?

Our depot is located in Cairns, which is where the 4WD vehicle will need to be picked up from and returned to.

Along with being able to hire a 4WD, do you have bedding and other camping items available for hire?

Along with being able to hire a 4WD, do you have bedding and other camping items available for hire?
Yes we do. Contact us for a list of all the items we have available for hire.

Booking and Payment

Which credit card types do you accept?

We accept Visa, Master Card, Bankcard and Diners.

Is it safe to use my credit card online via your Website?

Yes. We treat the security of our guest’s information very seriously. To ensure your security, all credit card transactions are secured by SSL, which encrypts the credit card number so as to make it unavailable to any other party.

What is your cancellation policy?

Any cancellations must be received at least 28 days prior to your hire date. Cancellations must be received in writing (email, letter or fax) and confirmation from us of receipt of your cancellation is proof of your cancellation request. If you do not receive a reply from us advising receipt of your cancellation then you must assume that our offices have not received your cancellation. A cancellation cost up to but not more than the deposit will be incurred.

Driving In Tasmania

When is the best time to travel around Cape York?

The best time to visit Cape York is during the 'Dry Season’, which is between May - late September as the 'Wet Season' starts in November.

General

Is there an age restriction for hiring a 4WD from you?

All Drivers must be over 24 years of age and have a valid drivers licence.

What is the minimum hire period available?

5 days is the minimum 4WD hire period.

How long do you suggest we hire the 4WD to get the most out of our Cape York self-drive experience?

We suggest a minimum of 14 days. The trip to Cape York is approximately 2000km’s return.

Should I organise travel insurance for my self-drive tour?

We strongly suggest that you organise travel insurance to cover loss of costs through cancellation, loss of personal belongings, baggage, money and medical expenses.

Will I be able to get cell phone coverage in the Cape York area?

Telstra Digital mobile telephones only operate in CDMA areas such as Cooktown, Laura, Coen, Weipa, Loyalty Beach and Thursday Island. We do have satellite phone’s available for hire that can be used for emergencies.

Is there anything that will not be covered under insurances on the vehicle?

You have a choice of insurance excess options that we can discuss with you. However damage to and/or replacement of windscreens, tyros, overhead, under-body and water are not covered by insurance and any damage will need to be paid for by the hirer.